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Testimonials
- M. T.
-J. M.
-S. M.
-Pastor Andrew King and Family
Thank you!
- B. J.
- Pastor Peter Abraham
-Clive and Glenda Nicholson
Your staff and service was exceptional! I have been hearing nothing but good things from my family and friends, of how much they enjoyed themselves and were so happy and pleased with the food, staff and the facility. You are a one in a million Shelley, and words cannot say how thankful and grateful we are to you for all you have done; from the small things such as a hug and smile to the big things such as making my mom have a great send off.
I know my mom would have been happy with how everything went and that everyone came, and had a good time. That’s how she would have wanted it. She was full of life and always wanted the people around her to be happy. Thank you for letting us be ourselves at the reception ,and you didn’t rush us out. I know your staff was happy as well to celebrate with us and WE
loved that.
Love you all!
Once again THANK YOU
Karen, Campbell family and friends
Shelley,
On behalf of Cheryl and I....My gosh, words can’t explain the gratitude that we have for all of the hard work, love, and attention you put into taking care of Dwayne and making today absolutely perfect.
All of the stars aligned when Dwayne passed in regards to planning. Everyone was at complete ease knowing you would be taking care of Dwayne. It brought down everyone’s anxieties and worries with regards to his care. Although it was a difficult day, it was a beautiful day and we owe that to you and your team.
I truly am proud to say the process was seamless and smooth, we could not have asked for a more professional, genuinely caring individual than yourself to have worked with.
We were truly blessed to have met you, you will forever be an imprint in my mind. I will always big up New Haven and make that my first and foremost recommendation to others.
Always Cheryl Rose and Keron
Keron
"Thank You and your staff for a beautiful space and calm atmosphere, I walked away in peace...God bless you all, and another thanks to the Funeral Director and for the good food."
-D. Bascom
"To The New Haven Team,
Thank you so much for everything yesterday! You truly made this sad occasion so pleasant to deal with. People are still ranting and raving about Michael’s celebration of life..."
-Anderson & Scott Families
"On behalf of the Cislyn McGhie's family, we just want to express our heartfelt gratitude to your entire staff for the wonderful job you did in preparing our mother for her home-going ceremony.
Our Dad said that you did a great job, so that settles it!
Also, the patience that your entire staff demonstrated, the quiet demeanor you exhibited and the professionalism you
showed is very difficult to find under any circumstance.
It would be remiss if we did not acknowledge Shari for her patience and commitment from the first minute we met her to the very end. No matter how big or small the changes were, the rebounding of mom’s guest book, she handled every bit of it with such professionalism and understanding – Thank You Shari!
The task of a funeral preparation cannot be easy, since different families have varying needs and requests that they want met. Therefore, it takes not just talent, but loving, caring people to work with different families and to help them through their time of grief, by giving them the assurance that their particular desire and wishes for their loved one will be met, and you did just that.
May God richly bless each one of you as you continue to offer your service to Canadian families."
The McGhie/Palmer Family
Joseph, Raymond, Carol, Paul, Patrick, Heather & Jacinth
First of all, what can I say .. You were recommended to me from a few friends and you didn't let them or US down! For me, the situation still sucks but it's comforting knowing that my son, was laid to rest with a beautiful service and burial.
THANK YOU ALL!"
DS
"Shelley and everyone else who was a part of the planning and delivery of the celebration of my nephew,
I cannot thank you enough for all of your hard work, love, professionalism and commitment to ensuring these two days were incredible. Taking the most stressful time of a families life, you made us feel well taken care of and in God’s hands.
Lovingly and respectfully,"
-J & L
"I have the pleasure of meeting both Shelley and Shari at New Haven, I have to say they are two of the most professional ladies in the industry. I have spoken to several funeral home but New Haven by far made us feel very comfortable during our time of grieving. They made everything seems so easy and accommodated all our request. Other family members and guests also commented on how professional and friendly the New Haven staff were. I would use them again."
- A. Russell
"Let me start by first saying thank you very much for the loving kindness and care you & the New Haven staff displayed over the last few weeks. My uncle's service was beautiful. "
- Andrea, Nicholas & the rest of the Carters
Hi Shelley, sorry I missed you today. Your girls were amazing. Customer service was 100%. Thanks again for everything. My mom and I really appreciate your service. God bless you and your business.
Much appreciated
Dionne Drummond
Your staff and service was exceptional! I have been hearing nothing but good things from my family and friends, of how much they enjoyed themselves and were so happy and pleased with the food, staff and the facility. You are a one in a million Shelley, and words cannot say how thankful and grateful we are to you for all you have done; from the small things such as a hug and smile to the big things such as making my mom have a great send off.
I know my mom would have been happy with how everything went and that everyone came, and had a good time. That’s how she would have wanted it. She was full of life and always wanted the people around her to be happy. Thank you for letting us be ourselves at the reception ,and you didn’t rush us out. I know your staff was happy as well to celebrate with us and WE
loved that.
Love you all!
Once again THANK YOU
Karen, Campbell family and friends.
I must commend you again and again for your forward thinking and your amazing professionalism with your business! You have done an amazing job with your team! I am so proud of you all!
I sat quietly at Ian Gordon's funeral a few weeks ago and I observed you lead the proceedings as the Funeral director that day and I had joy in my heart to see you operate!
This month and every month I celebrate you and your team because you dared to step out on a dream and make it happen and you all made it happen in an amazingly professional manner. I encourage you to keep serving so amazingly! You all have done exceptionally well! May God continue to use you in this avenue! Although I live way out in Pickering and don't get a chance much anymore to get out to Mississauga and Brampton area as when I Pastored in Brampton I can never forget what great work you are doing! After Pastoring in Brampton for six years I was transfered to Scarborough to Pastor. I have been here now for two and a half years but I cannot forget you or the work you are doing! Keep it up and know that you will always remain in my prayers.
- Love from Rev. and Lady Coleman.
Richard
Hey Cassandra!
I am emailing you to Thank you, once again on behalf of my family, regarding your assistance with our cousin Conrod Bowes.
Your hospitality and making us feel special, like family made it easier to trust you and New Haven.
Thanks so much,
R. Morgan.
Hi Shelley,
Thank-you again so very much for everything which you & your staff did for our memorial service & reception for our Mom on Sunday. You guys all went above & beyond, made everything flow so smoothly, stress-free experience, beautiful & comforting atmosphere, warm-hearted personalities, etc., etc., etc. We had so many people complimenting on your facility & how everything went over.
Sincerely,
Anya Bruney-Francis
I want to thank the team at NHFC for the hospitality and the professionalism that was given to my family and friends of the late VIVIAN A (KEITH ) MORGAN & CONRAD BOWES. May God continue to bless each of you
Paul J. Morgan
Hi Shelley, sorry I missed you today. Your girls were amazing. Customer service was 100%. Thanks again for everything. My mom and I really appreciate your service. God bless you and your business.
Much appreciated
Dionne Drummond
Our Family was very pleased with New Haven, not only pleased but proud, Shari was very accessible and professional, someone was always there to answer questions either when we called or emailed. It is a beautiful well designed building and both levels are very accessible by the elevator and stairs. My Dad was cremated but before he was cremated I had to identify him, but I can tell you the new haven team made my dad look good before the cremation, his hair was combed nicely and he looked peaceful. They did the catering and when I say the food was excellent it is an understatement BRAVO Chef Delroy Thank you New Haven.
Paul Dunn
I have been meaning to send this for a week now...just wanted to say how I impressed I was with the level of care and professionalism that was shown at the recent funeral I attended at your centre. The funeral was for Veronica Beverly Thompson and she had a wonderful send off thanks to your centre! Much appreciated!!!
Nastassia Subban
I can't stop raving about New Haven Funeral Centre (really wish I'd done more research when my passed away 3 months ago). They conducted the funeral service for my cousin on May 26, 2019 and the entire staff was pleasant and so easy to deal with. The 2 hostesses who helped with the reception were so polite and hard working. I really hope our West Indian community will continue to allow them to provide funeral services for their loved ones. Keep up the great work!
Special thank you to Diane, Dave, Loraine and Brittney for your patience and compassion. Jennifer and Cassandra - you ladies made our day so much easier with your attention to detail and caring nature. Thank You.
Val Ford
To who it may concern....on July 8th we lost our mom suddenly. We were referred to New haven funeral home to look into funeral arrangements. We met the lovely Cassandra who was fantabulous yes FANTABULOUS from the beginning to the end. She made the process very easy for us to follow and helped us through everything we required. Every call and email we sent to her was immediately returned or replied to. When we arrived for the funeral the other staff members were extremely kind and very professional as well to our family and guests. I will definitely be recommending New Haven funeral home if I am asked. This a a very tough type of recommendation to give because of the circumstances but as the bible clearly states it is appointed for man to live and to die. So unfortunately death will happen and New Haven funeral home definitely makes it a lot easier for families to cope during this difficult time.
Thank you Cassandra and New Haven for truly being a solid "family member" during our difficult time. We appreciated it so much.
Tricia Morris, Shelly, Marsha,Tasheka, The Blake and Thompson Family.
Dear New Haven,
Remains of the late Isaida Thompson has been received and is in excellent condition, Thank you!
Godfrey’s Funeral Home
Clarendon, Jamaica, W.I. 
I want to thank you for EVERYTHING you've done for my family during a difficult time. Everything was perfect.
Soo proud of my people for not only providing this service but also for presenting the high level of quality service that surpassed my expectations. The entire staff was attentive and treated my family like family vs clients. Thank you!
Thank you once again!
~Tyndale Family
Dear Cassandra:
On behalf of my family and I we want to express our gratitude to you and your associates for taking care of Mother's funeral. Your professional expertise and guidance through this time of loss were exceptionally great.
You were incredibly compassionate since the beginning of this journey to the very end, and I want to thank you for that. It's people like you that make difficult time a little easier. You were calm, respectful, sensitive to my emotions, and more importantly, confident in what you do. It is obvious that you are fulfilling your Divine purpose.
Lastly, your home is beautifully appointed, with the most comforting atmosphere. Our guest are still commenting. Be assured that I will promote New Haven FC with recommendations whenever the opportunity arises.
Once again we thank you for your great work
Shari and her team made us feel fully at peace, ease and comfort through their services offered both before and after my grandmother's passing. She was always organized for meetings, thoroughly explained costing and options and had a calm demeanour when interacting with us. Most importantly she made a long and potentially tedious process of getting my grandma back home to Trinidad fairly seamless. She liaised with the consulate, airline and cargo company always keeping us informed. Lastly, her team made my grandma look so beautiful to be laid to rest. Thank you once again for treating us like family and partaking in a memorable send off for my grandma.
The Kowlessar Family
Hi Shelley.
I just want to thank you and everyone who looked after my mom Orpha Walters, my mom look just like she was sleeping and I will always remember her looking that way. Thank you again for the great job you all have done.
Clair Walters
Shelley and your beautiful staff.
Its a pleasure to see your enthusiasm for the work you do. Your insight is really inspiring for the work you do, my appreciation for you is much greater then these words.
May the success that has come your way today, lead you to a bigger achievement in the years to come. Thank you for making Leonard ‘Louie Rankin’ go out in a bang.
Thank you, my friend cheers.
Anita Wright
Shelley and your beautiful staff.
Its a pleasure to see your enthusiasm for the work you do. Your insight is really inspiring for the work you do, my appreciation for you is much greater then these words.
May the success that has come your way today, lead you to a bigger achievement in the years to come. Thank you for making Leonard ‘Louie Rankin’ go out in a bang.
Thank you, my friend cheers.
Anita Wright
Hi Shelley
I just had to take a moment to send you an heartfelt thank you. If compassion, professionalism and good people could repair the brokenness that losing a loved one causes, our family would be all good. It doesn't but it sure does help and soothes. Aneke's been memorialized in the most beautiful bookmark ever.
Her cousin (Paula), the author of the poem said "Wow!!! The design and quality of the bookmark makes my heart happy. It's perfect."
Again,thank you and New Haven for coordinating and directing such a beautiful send off for my cousin. She was beautifully prepared for her final rest and her family and friends were comforted by your services.
May God bless you all and the business.
Blessings,
Carol,
On behalf of Aneke's parents - Andrew Davis and Janet Taylor and families
On behalf of Evelyn Martin, my sister and Matriarch of the entire Martin family,
I am writing to thank you for your kindness, professionalism, patience and understanding in assisting us to cope with the loss of our loved one, Petal Allison. The time you devoted to us, your suggestions and overall assistance have not gone unnoticed, and although we were all very distraught, you did your best to comfort us and to guide us through the completion of her going home arrangements. Your staff members who assisted were superb and demonstrated a constant willingness to assist us during your absence. Their professionalism is indeed commendable. Your facility is indeed lovely and comforting as well, and we were proud to utilize the services of New Haven. As a result of such a positive experience with you and your staff, we would not hesitate to recommend New Haven for future funeral needs of our friends, relatives and acquaintances. We take this opportunity to wish you and your entire staff success in your future business endeavours.
Cassandra and Lance thank you
I wanted to take the opportunity to thank you for everything you've done. This was one of the hardest things we had to go through as a family and we are still trying to get through it. But we really appreciated the way you treated us and handled our Dad as if he was your dad.
Love Glenn (Zeus) Edwards and family
Shari on behalf of my family and I we want to shout a ‘BIG THANK YOU’ to you and the team at New Haven. You did us all proud! How mother was beautiful, from start to end, everything went smoothly here and in Jamaica and for that we are proud of ourselves also. My mother was a great example in all of our lives and we miss her dearly but know she is where she wanted to be, with her mom, son, and of course in the arms of God. What WestJet did for us to our surprise here in Toronto, as well, my brother’s army buddies came and did a salute to her so it went well overall…. and I think it’s because of how it all started. So once again, Thank You.
Attention Shelley,
Please accept our thanks; to you and your staff for the wonderful work you are doing at New Haven Funeral Centre.
Thank you for your help, support and consideration given to us during the decision making to fulfill our mother's last rights. Thank you for taking such a wonderful care with our mother.
The work you have done exceeded our expectations, and for that we are truly grateful.
Once again, thank you and all the staff at New Haven.
Pauline Blackhall and Milton Brady
Shelley and team, I like to give you all a heart felt thank you for a beautiful service for Ryan yesterday.
You did a great job of getting him ready and having the two rooms for people worked great.
My hats off to the whole team in making Ryan's last day on earth a beautiful one. ❤
Thanks again,
Christine Thomson
I want to say a great big thank you to Lance, Cassandra, Jade and Diane for all of the support provided to me and my family through the passing of my mother, Myrtle Green. They were very compassionate and understanding through all of the arrangements to send my mother home for her burial. Lance went beyond expectations to contact me through out the processes to check on me to make sure that I was okay.
Juliette Green
Dear Shari,
I Just wanted to take this time to personally thank you on behalf of my Family and I for the Wonderful, heartfelt funeral Ceremony you and your team put on for us. In spite of the uncertain time we're in it was still a very memorable service. I still have people calling me and giving their condolences after viewing it on Online.
Samuels Family
Dear Shelley and the New Haven Team:
On behalf of my family, I would like to thank you all for the kindness and professionalism that you have shown us during this difficult time.
You made it easier for us to lay my nephew to rest with dignity.
You understand that culture plays a role in comfort.
Thank you for your Christian values and caring for families when they need it most.
God bless you all,
Stacey for the Campbell/ Waite families
The McGhie family would like to extend our sincere heart felt thanks to you once again for your support and your services to our family during our time of loss.
In the midst of your very busy schedule you managed to fit us in with such short notice.
You made it seemingly effortless and burden free for us despite our great loss.
You are truly an amazing group. Your service is amazing! Your mannerisms are therapeutic for those who are mourning the loss of their loved one's.
Onve again we felt the genuine love and friendship we experienced over two years ago when our mother had passed away
It is truly a wonderful thing to have godly people "standing in the gap," serving the community in its hardest of times during the death of loved ones.
Thank you and may God continue to bless you as you shine with much ove, compassion and caring for this community and this city.
Sincerely
The McGhie Family
Hello Shelley,
I wanted to take a moment to say a huge THANK YOU! for all your support over the past 2 weeks with the arrangements for my mom's funeral. From start to finish, every aspect was well-planned and well done. I really appreciate the responsiveness, the kindness and professionalism all of your staff showed.
I'm so glad that our community has a space and service like this that knows and caters specifically to our needs.
Thanks to you and your team, I'm sure my mother is happy.
Blessings to you all
Marlene
I would like to thank you so much for everything. I truly believe the Spirit sent us to you and your staff at New Haven F C. The personal care we received was so much more than I ever expected. I appreciate the way you cared for my dad while he was in your care. I knew he was in good hands with your team. It meant so much to me and my family that you respected and understood how important my dad's religion was to him. I was very pleased with the funeral service, from arriving at the church to the cemetery. My favourite part was the reggae music playing during the procession. My dad loved reggae music. What a wonderful personal touch.
Sincere thanks for your kindness and impeccable professional service. I would not hesitate to recommend your service to anyone. Thank you so much.
T. Tannis and The Robinson Family
I would like to thank Cassandra from the entire Smith family for her great execution of Henry’s Smith funeral. Cass was so pleasant the entire process. I set out my expectations and she let me know with her expertise, what will and not work; at the end we had a good outcome. I am pleased my grandfather had a beautiful send off. I thank Cass and the rest of your team.
Beautiful work ladies!
Sincerely,
Nakita
At the very lowest point of our lives, with the passing of a dear son, we employed the services of New Haven Funeral Centre. We only wanted the best for his final farewell, and New Haven did deliver and met all our expectations. Shari and her staff were friendly, compassionate, kind, and professional from start to finish. They handled everything with the sensitivity and ease needed in the difficult area of death. The day we had to come and sign off on documents, make payments, and complete everything was very difficult, but I never felt rushed, prodded, or like it was business as usual. All the logistical items were clear, and they took the time to explain everything in detail. They definitely took our feelings and emotions seriously and that was very much appreciated. New Haven Funeral Services showed great respect and care throughout. Whenever I reached out to the staff during the period of planning, they were very responsive and provided the information I needed right away. No hoops to jump through, or multiple calls to make. I highly recommend them. Thank you New Haven! You truly made a difference during such a difficult time. Christie Family
Well done! with dignity, class,style and comforting respect to Audrey and her sons,family and hundreds of friends.
Again,Cassandra,what professionalism and poise..God bless the Team,Shelley
My dear friend.sailed off as classy and special.
To the team. Thank you for the care you provided to my family. Hands down the best experience we could have had during this difficult time. Your thoughtfulness and compassion was second to none. You were professional and considerate in getting us through this challenge. My mom looked amazing and I’m sure loved it. Thanks for caring, being so thoughtful and guiding us every step along the way. What an amazing experience. Thank you. I wish you good success. -JY
Shelley, I would like to take this time to thank you personally, and thank your staff for the respect given to the families you serve, and your commitment excellence. This is not my first time working with you, and I can say that you are personally committed to excellence in the service you provide. Saying thanks to you was not solicited; I just felt it from my heart say thank you.
Here is something that I did not share with you: On April 04, my brother who was forty-four years of age suddenly passed in Jamaica, so I had two deaths within four days that I had to process. This is not a time in my life that I wish to relive. Because you did not put pressure for me to bury Glendon as I searched for his children, you helped me so much to cope at a very difficult time.
I would also like to thank you for showing how flexible you are in providing help at the very last minute. I was notified at last minute that the Pall bearers would not be available as promised, and you stepped in overnight and by the next morning, the day of the burial, this was a non-issue
I also thank Andrea for the care and sensitivity she showed in working with me.
Shalom, Shalom
Dear Shelley and the New Haven Team
Today marks the first day that I am feeling close to being like myself again.
As I reflect I wanted to send you my heartfelt thanks for your work in making this process so meaningful and so smooth for my family and I.
Though saddened by our loss we felt the warmth and comfort you provided.
Thanks to the entire team from the bottom gf our hearts.
I am truly touched.
Keep up the great work as you touch the many families you come into contact with
May God bless you.
With Sincere gratitude,
Dr. Jennifer Young
Hi Shelley,
Hope you're well. Thank you and the team at New Haven for your wonderful support, care and services provided to my husband and me. Shelley your compassion, knowledge and professionalism showed during our interactions. I appreciate everything that was done to ensure that my beloved Clive was given a dignified and awesome send-off. Please say thank you to Cassandra and Tristan & the team for the viewing and funeral services. Clive has arrived safely in Jamaica.
God bless you all.
SW
Thank you New Haven for serving my mom and doing a beautiful job preparing her. The facility is beautiful and calming. Cassandra the funeral director was kind, understanding, compassionate and professional. She did not try to upsell as some funeral homes have a tendency to do. Dealing with the death of a mother or a loved one is very difficult and I felt at ease with Cassandra . My family thanks New Haven for helping us during this very difficult time. God Bless
I am long overdue to write my testimonial! Where do I start. The NH Team of professionals…I am asking forgiveness in advance if I missed your name. Thanks to my favourite girl boss Shelley, her comrades Shari, Cassandra, Jade, Karen, Angel, my 2 handsome young men. My Mom passed away in June 2020, my Husband in March 2022 and my also Dad in March 2022…Hubby & Daddy 23 days apart. However, NHFC made my experience and my journey seamless and stress-free which I will add, included repatriation of my Dad back to Jamaica for burial. Covid meant capacity limits, visitation limits, live-streaming a must and everything in between. The NH Team held my hand virtually and by phone all the way through for my 3 precious love ones. The class and elegance they exemplify in this business is 2nd to none. From day 1, I refused to price match, haggle or shop around. Our family decided to support this awesome “black business”. The love and respect I have for them is out of this world. May God bless the Team always and the spiritual leadership of Praise Cathedral Worship Centre ongoing. Faithfully, the Madden-Miles-Izzard family’s!
Good morning Shelley,
Some times thank you seems so insufficient but as there has not been another word created in the English language to express our eternal gratitude to you and your team, our family will say thank you.
It is not often that you get the opportunity to work with someone that is doing what they were destined to do, but after experiencing your compassion for you craft and your ability to turn what is unequivocally the most difficult time in our family's life into a positive experience, we know that this was your destiny, to care for families as they say goodbye to their loved one.
I have termed this the "New Haven experience" you and your staff are second to none, your sensitivity, attention to the most minute details and your ability to offer comfort during this period in our lives as been of great comfort to us.
On behalf of our family, thank you to your entire organization your taking such great care of our loved one.
Warmest Regards
The Cummings family
Hello New Haven Members
On behalf of the family I would like to extend my gratitude for your help during our difficult time.
Your patience with me during this procedure was exceptional and for that I am grateful. Thank you again for all your support. ❤️❤️❤️❤️❤️
Best Regards,
Michelle
Jerome
Ranee
7025 Legion Rd (at Derry Rd.) | Mississauga, Ontario | L4T 1A8
Local: 905-678-8922 | Fax: 905-678-1723 | Email: info@thenewhavenfuneralcentre.ca
Funeral Establishment Operator – Class 1
Licence no. 1347
